If you are seeing a red error banner at the top of your screen that says Network Error, or if you are having any other issues with the app trying to access data while on WiFi or Mobile Data, try the following procedures:

Check Mobile Data Settings for Logmate

  1. Close the Logmate app
  2. Open Settings
  3. Scroll down and tap Apps
  4. Scroll down and tap Logmate
  5. Under USAGE, tap Mobile data
  6. Make sure Allow background data usage is ON
    If you have Data saver enabled, you should also make sure Allow app while Data save on is ON, otherwise the Logmate app might not function properly
  7. Restart your phone
  8. Open Logmate app

Note: If you are still having connectivity issues, you can also try resetting the Network Settings

Reset Network Settings (Android 9)

  1. Close the Logmate app
  2. Open Settings
  3. Scroll down and tap General management
  4. Tap Reset
  5. Tap Reset network settings
  6. Tap RESET SETTINGS button
  7. Restart Phone
  8. Open Logmate app

Reset Network Settings (Android 8)

  1. Close Logmate app
  2. Open Settings
  3. Scroll down and tap System
  4. Tap Reset
  5. Tap Network Settings Reset
  6. Tap Reset Settings
  7. Restart Phone
  8. Open Logmate app

If you are still having network issues on Android 8, you can also make sure that Data Saver is turned off.

You can check this in Settings > Network & internet > Data usage > Data Saver

if it's ON, turn it OFF and then try the Logmate app again

Did this answer your question?