On the 25th of August 2019 we migrated all our direct customer subscriptions to a new payment and subscription platform. We sent out an email regarding this change and how it will impact you.
Your account was moved into a "trial state" to give you time to update your billing information without any disruption to your service.
In order to reactivate your subscription and get you back on the road please read our article 'Buying A Subscription'
Note: If you did not receive the initial emails regarding this migration please check your spam folders and add firstname.lastname@example.org to your contacts list