What exactly has changed?
New admins
New backend
New infrastructure
When did this happen?
September 9th, 2025
From 3am to 6.00am (during which all Logmate services will be unavailable, including the Mobile App)
Is there anything I need to do now?
Prepare for all Logmate services to be unavailable for a few hours in the middle of the night
Ensure you can receive emails from us
Try a password reset or export a work shift from your admin
Frequently Asked Questions
Can I make entries in my logbook during this maintenance window?
No, the maintenance window requires all services to be stopped
This includes both the Logmate app and Admins
Will my data be lost?
No, all existing records (i.e. your account data) will remain unaffected.
How do I record work-time during this maintenance window?
If required, make a note and you will need to enter your activities once services have been restored
Can Logmate do this for me?
Unfortunately no, you are responsible for your work-time records
What if I am having trouble?
Submit a ticket to our support team at help@logmate.co.nz to get assistance