What exactly is changing?
New admins
New backend
New infrastructure
Note: The current Logmate app will work against the new platform.
How will the change occur?
A scheduled maintenance window
During which time the Logmate platform will be unavailable to all users for a brief period of time (see below)
When will this happen?
Late May or early June 2025
Exact date and time to be confirmed
Likely during the wee hours of the morning
Estimated to take between 1 - 1.5 hours
What is next?
We will send out an email with the confirmed date and time of our maintenance window and any other steps required (e.g. resetting your password)
Is there anything I need to do now?
Ensure you can receive emails from us
Try a password reset or export a work shift from your admin
Frequently Asked Questions
Can I make entries in my logbook during this maintenance window?
No, the maintenance window requires all services to be stopped
This includes both the Logmate app and Admins
Will my data be lost?
No, all existing records (i.e. your account data) will remain unaffected.
How do I record work-time during this maintenance window?
If required, make a note and you will need to enter your activities once services have been restored
Can Logmate do this for me?
Unfortunately no, you are responsible for your work-time records
What if I am having trouble?
Submit a ticket to our support team at help@logmate.co.nz to get assistance