Logmate sends emails from help@logmate.co.nz.
What To Check
Check your spam / junk folder
Check any automatic folders (like "Updates" in Gmail)
Add help@logmate.co.nz to your contacts
If using a work email, your employer's filters may be blocking Logmate emails
How To Add Logmate As A Safe Sender
Gmail: Contacts → Add Contact → enter help@logmate.co.nz
Outlook / Hotmail: Settings → Safe Senders → add help@logmate.co.nz
Yahoo: Add to Contacts → enter help@logmate.co.nz
If a Logmate email is in your spam folder, mark it as Not Spam.
If you still cannot receive emails, contact our support team.