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FAQ's & Troubleshooting
Frequently Asked Questions relating to the Logmate Platform
33 articles
How Do I Edit An Incorrect Odometer Entry?What to do when you input the wrong odometer distance value in your logbook entry
Updating The Time And Date Settings On Your DeviceLogmate uses your devices time and date to automatically fill your logbook entries for your ease of use
How Do I Edit The TSL Holder Of My Vehicle?This article will show you how to edit the TSL holder of your vehicle both on the Logmate App and in the Driver Admin
Why Can't I Start A New Shift?A list of possible reasons you are not able to start a new shift in your Logmate Digital Logbook.
I'm Not Receiving Emails From LogmateHow do I start receiving emails from Logmate?
Logmate Customer Support Hours & How To Contact UsIf you are having trouble and the articles in the help centre haven't helped you solve your issue, please get in touch with our support team
What if I run out of battery?Find out more information about battery consumption
Is my logbook data private?Find out who can see your logbook entries
How much data will I use each month?Am I going to use a lot of mobile data using a digital logbook?
Why Won't My Logmate App Detect My Location?Find out how to fix issues regarding your GPS
How to fix Network & Data issues (iOS)Troubleshooting Network & Data on iOS devices
How to fix Network & Data Issues (Android)Troubleshooting Network & Data on Android devices
App is stuck, I'm stuckWhat should you do when your app becomes unresponsive
What Is The Date-Time Variance Error?What to do when you see this error in your Logmate Digital Logbook
Can I Use Logmate Digital Logbook On Different Devices?iPhone, Samsung, iOS, Android, Tablet, iPad, the list goes on
Why Do Paper Logbooks Pose A Greater Risk?
How Do I Accept An Operator Invite?An Operator can send you an invitation to provide them access with your work-time information in Logmate
How Do I Update The Version Number On My Driver licence In Logmate?What to do when you get a new drivers licence
How Do I Reset My Password?Have you forgotten your password or simply want to update it?
How Do I Add A New Vehicle?Troubleshooting the Add Vehicle process
How Do I Archive My Account?Steps on how to close your Account with Logmate
Device Security Method Not Found?
How Do I Check My Logmate App Version Number?Step-by-step guide to check what Version of the Logmate App you are running
Can I Use Logmate If I Drive For More Than One Company?If you are a self-employed driver or work for multiple rideshare companies you can still use Logmate!
How can I fix mistakes in my logbook?Mistakes happen, and they are easy to fix
Can my logbook entries be deleted?What happens if I no longer need them or want them?
Do Copies Of My Logbook Get Sent To All Operators If Only Driving For One?Driving for several rideshare companies or different operators
How Do I Record Split Shifts In My Digital Logbook?What do I do if I work early mornings and then late afternoons?
Does Logmate Force Me To Stop Working?
How Do I Record Time Spent On The Ferry?