First please make sure you have confirmed your email address and have an active account with Logmate. If you aren't sure please contact our team (Email Confirmation Article)
If you find yourself stuck and the App becomes unresponsive, please try the following steps.
Do a profile reload (Article HERE)
Do a full sign out & then sign in again:
Go into the side menu
Click on Sign Out
Press the 'X' in the top left corner
Close The Logmate App From The Background:
How to do this will vary depending on your device
Restart Your Device
Check App permissions:
After first installing or after your device has been upgraded, you need to Allow Logmate to access your Location, etc.
Make sure you Allow All prompts