If you are seeing a red error banner at the top of your screen that says Network Error, or if you are having any other issues with the app trying to access data while on WiFi or Mobile Data, try the following procedures:
Check Mobile Data Settings for Logmate
Close the Logmate app
Open Settings
Scroll down and tap Logmate
Make sure Motion & Fitness is ON
Make sure Mobile Data is ON
Make sure Background App Refresh is ON
Restart device
Open Logmate app
Turn ON Mobile Data
Close the Logmate app
Open Settings
Tap Mobile
Make sure Mobile Data is ON
If you are driving in areas with poor mobile connectivity, consider turning on Roaming in Mobile Data OptionsRestart device
Open Logmate app