If your rideshare company (Uber, Bolt, DiDi) cannot see your work-time records, follow these steps.
Step 1: Check Your TSL Holder Status
Make sure your relationship with the rideshare operator is approved.
If it is pending or missing, add the operator as a TSL Holder.
Step 2: Check For Violations
Log in at admins.logmate.co.nz and go to Shifts. Filter for the last 30 days. Violations show as a red icon. Your rideshare company may suspend your account if you have violations.
Common Cause
If you have an approved relationship and no violations, the issue is likely caused by locking your shift late. For example, if you wait until your next shift to lock the previous one (10+ hours later), your rideshare company may not see the record in time.
Solution
Always lock your shift as soon as you finish your Work Shift.