This switch to technology for eLogs is not only great for Drivers and Operators alike, but also assists enforcement officers by simplifying the process of inspecting logbooks.
In order to take a copy of a Driver's logbook who is using Logmate, please follow the steps below.
Step One: Ask the driver to open and login to their Logmate App. They should be on the Drivers Dashboard upon logging in.
Step Two: Click on the top left side menu and then on the Enforcement Tab.
Step Three: You can now select all of the shifts that you would like to export and receive a copy of. After you are satisfied with your selection, please click on the ‘Next’ button in the top right corner.
Step Four: You will need to enter your CVIU number and email address and then click ‘Submit’.
Good Mobile Data Coverage
If you are in an area with good mobile data coverage you will be able to access the Drivers’ logbook records you selected immediately. If you don’t have mobile data coverage at the time of export, please go to our article "Download An Exported Digital Logbook".
You will receive an email similar to the one below. By clicking on Download Now, you will be able to download a PDF copy of the selected logbook records.
Note: If you do not have good mobile coverage when attempting to export roadside, please ensure you note down the the Export Token and Drivers Licence Number. If you get a screen different to the one above please read our article "Download An Exported Digital Logbook" to learn what to do next.
If you ever require any additional support regarding the Logmate platform, you can contact our Support Team by emailing help@logmate.co.nz or by clicking on our chat bubble in the lower right corner of our website logmate.co.nz. We are available for live support during the following hours:
Monday - Thursday: 10:00am - 5:00pm
Friday: 10:00am - 9:00pm
Saturday: 3:00pm - 9:00pm