If you find yourself stuck and the App becomes unresponsive, please try the following steps.

  1. Sign Out & then Sign In again:
    If offered to Sign In using your PIN, click the X in the top right corner of your screen. Then enter in your Drivers License and Password and create a new PIN or Use Biometrics to active quick log in on that device

  2. Turn off WIFI: Location Detection Article
    If you are experiencing persistent Location related issues, this can be due to a invalid or inaccurate GPS co-ordiate being derived by WIFI (Spark Hot spots are notoriously bad). Try turning Off WIFI and repeat the entry process.

  3. Can't Login (active account): Login Issues Article

  4. Can't Login (new account): Email Confirmation Article

  5. Check App permissions:
    After first installing or after your device has been upgraded, you need to Allow Logmate to access your Location, etc.
    Make sure you Allow All prompts

If you have done the above, or have another issue please submit a Support request.

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