If you find yourself stuck and the App becomes unresponsive, please try the following steps.
- Sign Out & then Sign In again:
If offered to Sign In using your PIN, click the X in the top right corner of your screen. Then enter in your Drivers License and Password and create a new PIN or Use Biometrics to active quick log in on that device
- Turn off WIFI: Location Detection Article
If you are experiencing persistent Location related issues, this can be due to a invalid or inaccurate GPS co-ordiate being derived by WIFI (Spark Hot spots are notoriously bad). Try turning Off WIFI and repeat the entry process.
- Can't Login (active account): Login Issues Article
- Can't Login (new account): Email Confirmation Article
- Check App permissions:
After first installing or after your device has been upgraded, you need to Allow Logmate to access your Location, etc.
Make sure you Allow All prompts