Since keeping a Logbook is a legal requirement the authenticity of the entries and security of your stored data has to be maintained. Therefore, here at Logmate we place a huge importance on the security of your account.
To access your Logmate Digital Logbook app you will need:
Your drivers license number
Either a 4 digit pin or biometrics (see note below)
To access your Driver Admin Portal you will need:
Your email address
Pro tip: When you first create your account you will need to Activate your Account by confirming your email address.
Note: To make it easier to securely access your account when using the same device you will be prompted to use a 4 digit pin or biometrics for log in. Your 4 digit pin will last approximately 7 days or until you log out of your account (whichever occurs first) before requesting you to re-authenticate your device
If you ever find you have difficulties accessing your account try the following steps. If none of these work then please contact our Customer Support Team:
If you have forgotten your password you can learn how to reset it using our article Reseting Your Account Password
Are you having Log in issues? Troubleshoot them with our article Log In Issues
Note: Logging in requires:
an active Network connection,
all App permissions to be accurate,
and 20Mb of available storage on your device