Can't Log In?
Login requires your NZ driver licence number and password.
The most common issue is an unconfirmed email address. Check your inbox (and spam folder) for an email from Logmate with the subject "Confirm your email address". Click the link, then try logging in again.
If you did not receive the email, contact our support team.
Reset Your Password
From The App
Open the Logmate app
Tap FORGOTTEN PASSWORD?
Enter the email address linked to your Logbook Account and tap SUBMIT
Check your inbox for the reset link (check spam if needed)
Click the link and set a new password
Log in with your new password
Note: Password reset uses your email address (the one linked to your Logbook Account), even though login uses your licence number.
From The Logmate Admins
Go to admins.logmate.co.nz
Click Reset your Password
Enter your email address and click Send Reset Email
Follow the link in your inbox to set a new password
Not Receiving Emails?
Check your spam / junk folder
Add help@logmate.co.nz to your contacts
Make sure you are using the email you signed up with
Work email filters may be blocking Logmate emails
If emails are still not arriving, contact our support team.
Other Problems
Wrong password — use the reset steps above