How you cancel depends on whether your licence is self-managed or supplied by an operator.
Find out who manages your licence
Open the Mobile App and tap the menu icon, then tap Software Licence. The Supplied by field shows either Self-managed or your operator's name.
Cancel a self-managed subscription
If your licence is self-managed, you can cancel through Logmate Admins:
Sign in to Logmate Admins at admins.logmate.co.nz.
Go to your Logbook Account and click Subs & Licences.
Click Cancel on your active Subscription.
Confirm the cancellation.
What happens after you cancel
Your Software Licence stays active until the end of the current billing period.
You can continue starting new shifts until the licence expires.
Once expired, you can still view past shifts but cannot start new ones.
Operator-managed licence
If your licence is supplied by an operator, you cannot cancel it yourself. Contact your operator directly and ask them to remove your licence or cancel their subscription.
If your operator removes your licence, you will need to set up a self-managed subscription to keep using the Logmate Mobile App. See Your Software Licence.