After drivers are assigned to drive under your TSL they will need to get a logbook subscription to continue using their Logmate digital logbook. There are two ways a driver operating under your TSL number can have a Logmate digital logbook subscription:

  • The driver can purchase their own subscription and mange it themselves. You will still be able to see all their logbook entries, work-time balances and violations to satisfy your Worksafe requirements. To learn more read the articles Creating A Driver Account and Buying A Subscription
  • Alternatively, you can purchase and manage subscriptions for your drivers through your Operator Admin Portal

Which option you choose depends on your specific business needs and operations. To learn more go to the Pricing Page on our website!!

Note: Drivers only need to hold one active subscription. If a driver you want to provide a subscription to already has one, they will need to cancel their driver provided logbook subscription themselves


Buying Subscriptions

To purchase Logmate digital logbook subscriptions, first log in to your Operator Admin Portal and navigate to Subscriptions on the left hand side of your screen

Click the green add subscriptions button in the top right of your screen

Fill in all the required information and press the blue Subscribe button

Note: If you already have a subscription you will not be able to add a new one. Keep reading to find out how to change the number of logbook licenses you hold

You will be taken to our Billing Portal to fill out your billing information


Assigning Logbook Subscriptions To Drivers

Once you have purchased a Logmate digital logbook subscription(s) you will be able to assign them to your driver(s). On your subscriptions page click on the blue 'Logbook License (monthly / driver)' button

Next, click on the blue Licenses tab 

Here you will see all the digital logbooks licenses you currently hold. Additionally, you can see their invitation status, account status, and the driver name and license number if they have already been assigned. 

To assign a new driver to a subscription click on a license number that is "available"

Pro tip: If you have a large driver fleet you can search to see if you have already assigned a driver a subscription in the top right corner.

If you have already Added Drivers Under Your TSL you can select them from the existing user drop down (they will only appear if they are not already assigned to a license)

If you want add a new driver under your TSL and provide a subscription at the same time fill out the New User section.




Managing Subscriptions

As your driver fleet changes you want to be able to remove drivers from subscriptions and change the number of subscriptions you hold.

First, click on your subscription 'Logbook License (monthly / driver)'

1) If you are wanting to remove a driver from a subscription, click on the blue Licenses tab 

And then the license that has the driver assigned that you want to remove

Finally click the read Unassign User button

Note: If you are wanting to reduce the amount of subscription licenses you hold you will first have to unassign that number of drivers 

2) To cancel your subscription or the number of logbook licenses you hold click the corresponding buttons

Important Information: You will be charged based on the number of logbook licenses you hold on a monthly basis.

  • If you add more subscriptions during your billing cycle they will be charged at a pro-rated rate.
  • If you cancel subscriptions they will remain active until the end of the current billing cycle.

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