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Why Can't I Start A New Shift?
Why Can't I Start A New Shift?

A list of possible reasons you are not able to start a new shift in your Logmate Digital Logbook.

Updated over a week ago

There are many reasons why you might not be able to start a new shift in your Logmate Digital Logbook. These include:

 Subscription Required

If you are seeing a red error message stating "Subscription required to make entries in your logbook" it means either you do not have an active Digital Logbook Subscription associated with your account or you need to re-sync your device to registered your subscription. 

  1. Click on your System Settings cog in the top right corner

  2. Scroll down and press Sync Subscription

  3. Your Subscription Status should update to Valid

If that doesn't work you will need to do one of the following things:

  •  Purchase a new subscription ensuring you include up to date billing address and credit card information

  • Or if you believe a company should be providing you with a subscription you will need to contact them directly. 

End Shift Is Overdue

If you have an existing shift still open you will not be able to start a new shift. In oder to start your next shift please do the following:

Click on the 'End Shift' button

Edit the time and date field back to the actual time you finished your previous shift (if you can't remember just ensure the time and date is within 24 hours of when the previous shift was started). You can do this by pressing your finger down on the existing time/date and then moving the mouse wheel to the accurate value. Then click Save.

Click on Review and Lock and ensure all information is correct (add a comment to explain any mistakes or modifications made in the shift entry) then press Lock.

If it has been more than 10 hours since your previous shift ended you should see the green Start Shift button, otherwise the countdown timer will indicate how much longer you have until you are able to start work. 

Phone Settings Aren't Correct

There are several phone setting required in order for the Logmate App to function correctly. Make sure your System Settings are all green and good to go!

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