FAQ's & Troubleshooting

Frequently Asked Questions relating to the Logmate Platform

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29 articles in this collection
Written by Greg McDowell and Ellen Quirke
General

I'm Not Receiving Emails From Logmate

How do I start receiving emails from Logmate?
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Written by Ellen Quirke
Updated over a week ago

How Do I Contact Logmate Customer Support?

If you are having trouble and the articles in the help centre haven't helped you please get in touch
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Written by Ellen Quirke
Updated this week

What if I run out of battery?

Find out more information about battery consumption
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Written by Ellen Quirke
Updated this week

Is my logbook data private?

Find out who can see your logbook entries
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Written by Ellen Quirke
Updated this week

How much data will I use each month?

Am I going to use a lot of mobile data using a digital logbook?
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Written by Ellen Quirke
Updated this week

Why won't my app detect my location?

Find out how to fix issues regarding your GPS
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Written by Greg McDowell
Updated this week

How to fix Network & Data issues (iOS)

Troubleshooting Network & Data on iOS devices
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Written by Greg McDowell
Updated over a week ago

How to fix Network & Data Issues (Android)

Troubleshooting Network & Data on Android devices
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Written by Greg McDowell
Updated over a week ago

App is stuck, I'm stuck

What should you do when your app becomes unresponsive
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Written by Greg McDowell
Updated over a week ago

What Is The Date-Time Variance Error?

What to do when you see this error in your electronic logbook
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Written by Greg McDowell
Updated over a week ago

Can I Use Logmate Digital Logbook On Multiple Devices?

iPhone, Samsung, iOS, Android, Tablet, iPad, the list goes on
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Written by Ellen Quirke
Updated this week

Why Do Paper Logbooks Pose A Greater Risk?

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Written by Greg McDowell
Updated over a week ago