Close your Operator Account if you no longer need it. Only the Operator Owner Admin can close the account.
Before you close
Closing your Operator Account is permanent. Make sure you understand what happens:
Drivers — All drivers linked to your account are archived. They will no longer have work-time records supplied to your account.
Admin Users — All Admin Users are archived and lose access.
Software Licences — All operator-managed licences end. Drivers will need self-managed licences to keep using the Mobile App.
Subscriptions — All Subscriptions must be cancelled before closing.
Data — Work Shift records are retained for 2 years (legal minimum is 12 months). Export your records first.
Who can close the account
Only the Operator Owner Admin can close the account. Other Admin Users see a notice that they must contact the Account Owner.
Close the account
Sign in to Logmate Admins at admins.logmate.co.nz.
Go to your Operator Account.
Click Account in the side menu.
Click Close Account.
The process has 5 steps:
Step 1: Export Work Shifts
Export all Work Shifts you need to keep.
Tick the checkbox to confirm you have exported your records.
Click Continue.
Step 2: Cancel Subscriptions
Cancel all active Subscriptions.
Once all Subscriptions are cancelled, click Continue.
Step 3: Archive Drivers
Toggle the switch to confirm you want to archive all related drivers.
Click Continue.
Step 4: Archive Admins
Toggle the switch to confirm you want to archive all Admin Users.
Click Continue.
Step 5: Confirm Account Closure
Review the warning that all Drivers and Admins will be notified.
Click Proceed.
Confirm the action.
Your Operator Account is now closed. You will receive a confirmation email.
Related articles
Manage Your Subscription and Licences
Manage Admin Users
View and Export Driver Shifts