FAQ
Common questions about Logmate, NZ work-time rules, and how things work
11 articles
Logmate Customer Support Hours & How To Contact UsIf you are having trouble and the articles in the help centre haven't helped you solve your issue, please get in touch with our support team
Understanding The NZ Work-Time RulesBecome an expert on New Zealand work-time rules
How Do I Add A New Vehicle?Troubleshooting the Add Vehicle process
Why Can't I Start A New Shift?There are several reasons you might not be able to start a new shift. Work through the sections below to find your situation.
How do I record Other Employment?If you work as a driver and in another capacity in the same working week, you are required to log all your work-time.
Can I Use Logmate If I Drive For More Than One Company?If you are a self-employed driver or work for multiple rideshare companies you can still use Logmate!
How can I fix mistakes in my logbook?Mistakes happen, and they are easy to fix
How Do I Close My Logmate Account?Steps on how to close your account with Logmate
Does Logmate Force Me To Stop Working?
Can my logbook entries be deleted?What happens if I no longer need them or want them?
What Is Logmate & NZ Compliance Overview